Cancellation & Refund Policy
At BookMyTM we believe in offering value in exchange to trust you extent towards us. These are our cancellation and refund policies with regards to our various services.
Refunds, where eligible, are typically issued via the same instrument that was used to make the payment (so the refund will go to your card or bank for an online payment). However, we are sometimes unable to do this and may offer you a cheque, bank transfer, cash, or credit coupon, at our discretion.
Events
We offer a 100% refund at the event of purchase of a service at our website (www.bookmytm.com) by mistake. At occurrence of such events, a customer can contact us whether they require availing any other services from www.bookmytm.com or initiating a refund request. Please note that this condition applies only in the case of wrong purchase and you may have to identify the mistake before initiation of service request by BookMyTM. In case requested/purchased service request is initiated by BookMyTM, refund norms changes by the status of processing of your application/purchase order and you can contact BookMyTM for availing information in such cases.
Please write to us at accounts@bookmytm.com to request a refund (or see the contact info page for other ways to contact us).
We may cancel an event/service request/purchase due to unforeseen reasons or circumstances outside our control (force majeure events such as Natural Calamities, fire, riots, terrorist incidents, bandhs, or any unnatural mishaps that obstruct the functioning of the office/s etc). If that happens, we may reschedule the event or issue a full or partial refund at our discretion.
Refunds: Refunds are issued upon receipt of a Service Cancellation Request (subject to the above exception). The percentage of refund amount will be varying from case to case with regards to:
- Grounds of Cancellation
- Time of Cancellation (before initiation of development of service request and afterwards with the development status)
Support
Please do contact us at: Tellus Business Solutions Pvt. Ltd, 5051, Mattackal Puthukkeril, KP Vallon Road, Kadavanthara, Cochin, Kerala – 682020 (e-mail: cc@bookmytm.com) for further clarification/s.